PreClear Cybersecurity, Inc. ("PreClear," "we," "us," or "our") provides tools designed to help people evaluate unfamiliar digital files, understand security signals, and make more informed trust decisions.
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when you use the PreClear website, applications, and related services (collectively, the "Services").
1. Information We Collect
We collect information depending on how you use PreClear.
Account Information
When you create a PreClear account, we may collect information such as:
- Your name
- Your email address
- Password credentials in securely hashed form
- Account status
- Subscription status
- Family household membership, if you use PreClear Family
We do not store your password in readable form.
Files Submitted for Analysis
When you submit a file to PreClear, the file is temporarily processed so that we can evaluate available security and trust signals and provide a recommendation.
PreClear does not operate as a file-storage service and does not retain the submitted file itself as permanent account content after analysis.
PreClear may retain information generated from or associated with an analysis, including information such as:
- File name
- File type and extension
- File size
- Cryptographic file fingerprint
- Date and time of analysis
- Security and trust signals
- Recommendation
- Confidence information
- Explanations and reasons
- Recommended next steps
- Educational information related to the analysis
As part of the analysis process, PreClear may generate a cryptographic fingerprint, such as a SHA-256 hash, and use that fingerprint to query third-party security intelligence services, including VirusTotal, to determine whether an existing reputation or security report is available for that fingerprint.
PreClear does not upload the submitted file itself to VirusTotal as part of this lookup.
Analysis summaries and related decision information may be saved to your private Trust Journal. The original uploaded file is not stored in your Trust Journal.
You should not upload highly sensitive personal, medical, financial, confidential, or legally protected information to PreClear.
Trust Journal Information
PreClear may save information about completed analyses to your private Trust Journal, including information such as:
- File name
- Date and time associated with an analysis
- Recommendation provided by PreClear
- Confidence information
- Explanations
- Security or trust information
- Educational information
- Related decision information
Trust Journal entries are associated with the individual account that created them.
For PreClear Family accounts, members may share subscription benefits and usage allowances, but each member's Trust Journal remains private to that member.
Subscription and Billing Information
If you purchase a paid PreClear subscription, payments are processed by Stripe.
PreClear may receive and retain information associated with your subscription, such as:
- Stripe customer identifiers
- Subscription identifiers
- Subscription plan
- Billing interval
- Subscription status
- Renewal or cancellation status
- Current subscription period information
PreClear does not directly store full payment card numbers or card security codes.
Stripe may independently collect and process transaction, device, network, authentication, fraud-prevention, cookie or similar technology, and related information when you interact with Stripe services. Stripe processes this information according to its own privacy practices.
Communications
If you contact PreClear, submit a contact form, request a password reset, receive a Family invitation, or otherwise communicate with us, we may process information such as:
- Your name
- Your email address
- Message contents
- Information necessary to respond to your request or deliver the communication
We use Resend to deliver transactional communications, such as password-reset messages, Family invitations, contact confirmations, and other service-related email.
Information necessary to deliver these messages, including recipient email addresses and message content, may be processed by Resend.
Technical Information
When you use the Services, our systems and service providers may automatically receive technical information such as:
- IP address
- Browser and device information
- Operating system
- Pages or features accessed
- Request timestamps
- Error and diagnostic information
- Security and abuse-prevention information
We may use this information to operate, secure, troubleshoot, and improve the Services.
2. How We Use Information
We may use information collected through PreClear to:
- Create and manage user accounts
- Authenticate users and protect account access
- Process files submitted for analysis
- Generate security and trust recommendations
- Query available third-party security intelligence using file fingerprints
- Maintain private Trust Journal entries
- Provide subscription features
- Measure and enforce subscription usage limits
- Operate PreClear Family households and shared allowances
- Process subscriptions and billing
- Send password-reset messages
- Send Family invitations
- Send service-related and transactional communications
- Respond to support and contact requests
- Detect fraud, misuse, abuse, or security threats
- Diagnose technical problems
- Maintain and improve the Services
- Comply with applicable legal obligations
3. PreClear Family
PreClear Family allows multiple individual accounts to participate in a shared household subscription.
The household may share certain subscription benefits, including a shared monthly analysis allowance.
Each Family member maintains a separate PreClear account.
Family owners may be able to see limited household administration information, such as:
- Member names
- Member email addresses
- Membership roles
- Pending Family invitations
- Number of household seats in use
Membership in a PreClear Family household does not, by itself, give the household owner or other Family members access to another member's private Trust Journal.
If a member leaves or is removed from a Family household, that member's account and private Trust Journal remain associated with that member unless the account or information is separately deleted in accordance with available PreClear functionality or applicable law.
4. How We Share Information
We may share information with service providers that help us operate PreClear.
These providers may support services such as:
- Payment processing
- Transactional email
- Hosting and infrastructure
- Security intelligence
- Application monitoring
- Fraud and abuse prevention
- Customer support
- Analytics, if implemented
Service providers currently used by PreClear include:
- Stripe, for payment and subscription processing
- Resend, for transactional email delivery
- VirusTotal, for file-fingerprint reputation and security intelligence lookups
We provide or transmit information to service providers as reasonably necessary for them to perform services or provide information used by PreClear.
We may also disclose information when reasonably necessary to:
- Comply with applicable law, regulation, legal process, or governmental request
- Enforce our Terms of Service
- Protect the rights, property, security, or safety of PreClear, our users, or others
- Investigate fraud, abuse, security incidents, or unlawful activity
- Complete or evaluate a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction
5. Sale of Personal Information
PreClear does not sell personal information for monetary consideration.
If our practices change in a way that creates additional rights or obligations under applicable privacy law, we will update this Privacy Policy and provide any notices or choices required by law.
6. Cookies and Similar Technologies
PreClear may use cookies or similar browser technologies that are necessary for the Services to function.
For example, essential cookies or session technologies may be used to:
- Keep you signed in
- Maintain secure application sessions
- Preserve account state
- Support security and fraud prevention
If PreClear introduces non-essential analytics, advertising, or similar tracking technologies, we will update our disclosures and, where required, provide appropriate notice or consent controls.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, maintain account functionality, comply with legal obligations, resolve disputes, enforce agreements, and protect the security and integrity of PreClear.
Different categories of information may be retained for different periods.
For example:
- Account information may be retained while your account remains active and for an appropriate period afterward where necessary.
- Trust Journal entries and related analysis information may remain associated with your account until deleted in accordance with available account functionality, our retention practices, or applicable legal requirements.
- Analysis metadata may be retained even though the originally submitted file itself is not retained as permanent account content.
- Billing and transaction records may be retained as necessary for accounting, tax, fraud-prevention, dispute-resolution, and legal purposes.
- Password-reset and Family-invitation tokens expire and may be invalidated after use.
We may retain certain information for longer when required by law or reasonably necessary for security, fraud prevention, dispute resolution, or enforcement of our agreements.
8. Security
We use administrative, technical, and organizational safeguards intended to protect personal information.
These measures may include:
- Password hashing
- Secure session controls
- Expiring and hashed authentication tokens
- Access controls
- Encrypted network communications where supported
- Restricted access to systems and information
- Security monitoring and abuse prevention
No internet service, transmission method, or data-storage system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your password and protecting access to your account.
9. Your Privacy Choices and Rights
Depending on where you live, applicable law may provide rights regarding your personal information.
These rights may include the ability to:
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Request a copy of certain personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Appeal certain privacy-related decisions where applicable
These rights are subject to applicable law and may have exceptions.
For example, we may retain information when required by law or when reasonably necessary for security, fraud prevention, dispute resolution, recordkeeping, or enforcement of our agreements.
To submit a privacy request, contact us using the information in the Contact Us section below.
We may need to verify your identity before completing certain requests.
10. Children's Privacy
PreClear is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to PreClear in violation of applicable law, please contact us so that we can review and address the matter.
Where applicable law imposes a higher minimum age for independent consent to online services, we will follow applicable legal requirements.
11. International Processing
PreClear and its service providers may process information in the United States and other countries where our service providers operate.
These countries may have privacy and data-protection laws that differ from those in your place of residence.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
12. Third-Party Services and Links
The Services may interact with or contain links to third-party services.
Third-party services operate according to their own terms, policies, and privacy practices. PreClear is not responsible for the privacy practices of third parties that we do not control.
We encourage you to review the privacy policies of third-party services you choose to use.
13. Security Analysis Is Not a Guarantee
PreClear provides decision-support information based on available signals, security intelligence, and analysis.
No security analysis can guarantee that a file is safe, malicious, trustworthy, free from malicious content, or otherwise free from risk.
PreClear's analysis and recommendations are intended to help you make more informed decisions and should not be understood as a guarantee of safety or security.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as PreClear evolves, our service providers or practices change, or legal requirements change.
When we make changes, we will update the effective date at the top of this Privacy Policy.
If required by applicable law, we will provide additional notice of material changes.
15. Contact Us
If you have questions about this Privacy Policy or PreClear's privacy practices, or if you would like to submit a privacy request, contact:
PreClear Cybersecurity, Inc.
Email:
support@preclearsecurity.com
Website:
preclearsecurity.com